Description based on the Specified Commercial Transactions Act

Distributor: Yoda Co., Ltd.

Representative: Yoda Yu

Address: 5-25-16 Ueno, Taito-ku, Tokyo

Phone number: 03-6284-4275

Email address: info@couturela.net

Privacy Policy

Privacy Policy
Last updated: April 2, 2025

This Privacy Policy describes how Couture Official Store ("Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit couturela.net ("Site"), use our services, make purchases from the Site, or otherwise communicate with us about the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean any user of the Services, whether you are a customer, a website visitor, or otherwise about whom we collect information pursuant to this Privacy Policy.
Please read this Privacy Policy carefully and in detail.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide our Services, we have collected personal information about you from a variety of sources over the past 12 months, as set out below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable Terms of Use, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

Information that you submit directly to us through our Services may include:

Contact Information This includes your name, address, phone number, and email.
Order Information This includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information This includes your username, password, security questions, and other information used for account security purposes.
Customer support information also includes information you choose to include in your communications with us, for example when you send us a message through the Services.

Some features of the Service may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but then you may not be able to use or access those features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Service (" Usage Data "). To that end, we may also automatically collect cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our site and your account, such as device information, browser information, information about your network connection, IP address, and other information about your interaction with the Service.

Information we obtain from third parties

Finally, we may obtain information about you from third-party services, such as vendors and service providers who collect information on our behalf.

Companies that support our Site and Services, such as Shopify.
Our payment processing service collects payment information (such as bank account, credit or debit card information, and billing address) to fulfill our contract with you, fulfil your order, and provide the products or services you request.
When you visit our site, open or click on emails sent by us, or use our services or advertisements, we or third-party services we partner with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party service libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also section below: External Service Websites and Links.

Purpose of Use of Personal Information

Providing Products and Services. We use your personal information to provide services to you and to fulfill our contract with you, such as processing payments, fulfilling orders, sending notices relating to your account and purchases, as well as returns and exchanges or other transactions, creating, maintaining and otherwise administering your account, arranging for deliveries, facilitating returns and exchanges and other matters and functions related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you select. In such cases, Shopify will process your information in accordance with our Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message, or postal mail, and displaying advertisements for our products and services. This may include using your personal information to better customize our services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interests in marketing our products pursuant to Art. 6 (1) (f) of the GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to register an account using the Services, you are responsible for keeping your account credentials secure. We strongly encourage you not to share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6 (1) (f) of the GDPR.
Improving our communications with you and our services. We use your personal data to provide you with customer support and to improve our services. This is because we have a legitimate interest in responding to you, providing an effective service and maintaining our business relationship with you, pursuant to Art. 6 (1) (f) GDPR.

Cookie

Like many websites, our Site uses cookies. For specific information about the cookies we use to run our store on Shopify, please see: https://www.shopify.com/legal/cookies .We use cookies to enhance and improve our Site and Services (including remembering your actions and preferences), perform analytics and better understand how users interact with the Services (for our legitimate interests of managing, improving and optimizing our Services). We may also allow third parties and service providers to use cookies on our Site to better customize services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies using browser controls. Please note that removing or blocking cookies may negatively affect your user experience and some services, including certain features and general functionality, may not function properly or be available. Additionally, blocking cookies may not completely prevent information from being shared with external services, such as advertising partners.
Our website also recognizes Global Privacy Control (GPC) signals, which allow you to opt out of certain uses or disclosures of your information. If you communicate your preference through the GPC, we will treat that signal as a valid request to opt out of sharing/targeted advertising on any associated browser or device, and if the device sending the signal can be associated with a Shopify account, we will apply the opt-out request to that account as well. Learn more about the Global Privacy Control here: https://globalprivacycontrol.org/ . Besides the Global Privacy Control, we do not recognize any other "do not track" signals that may be sent by your web browser or device.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for contractual performance purposes, legitimate purposes, and other reasons consistent with this Privacy Policy, including but not limited to:

Merchants or other third-party services that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners to provide services and serve ads to you. Our business and marketing partners use your information in accordance with their respective privacy notices.
When you instruct, request, or otherwise consent to us disclosing certain information to external services (such as, with your consent, when shipping products to you or when you use our social media widgets or login integrations).
With our affiliates or other companies within our group for the purposes of our legitimate interests.
In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable Terms of Use, and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of users' personal data and sensitive personal data in the past 12 months for purposes described in "How We Collect and Use Your Personal Data" and "How We Disclose Your Personal Data" :
CategoriesRecipient Categories

Identifiers such as basic contact details and specific order and account information
Categories of personal information listed in the California Customer Records Act, such as basic contact details and certain order and account information
Commercial information, such as order information, shopping information, and customer support information
Internet or other similar network activity (e.g. usage data)
Geolocation data, such as location information determined by IP address or other technical means

Merchants and third-party services that perform services on our behalf (such as internet service providers, payment processing services, fulfillment partners, customer support partners, and data analytics providers)
Business and Marketing Partners
Affiliates

We will not use or disclose sensitive personal information without your consent or for the purpose of drawing inferences about you.
With your consent, we share Personal Information for advertising and marketing purposes as follows:
In the last 12 months, we have "sold" and "shared" (as defined under applicable law) personal information for advertising and marketing purposes as follows:

Categories of personal informationRecipient Categories
Identifiers such as name, email address, and phone numberBusiness and Marketing Partners
Commercial information, such as records of goods and services purchasedBusiness and Marketing Partners
Usage DataBusiness and Marketing Partners

External Websites and Links

Our Site may provide links to websites and other online platforms operated by External Services. If you follow a link to a site that is not affiliated with or controlled by us, please review that site's privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of any information posted on these sites. Any information you provide in a public or semi-public setting (including information you share on an External Services social networking platform) may be viewable by other users of the Service and/or users of the External Services platform, without any restriction on its use by us or the External Services. Our inclusion of such links does not, in itself, imply an endorsement of the content on such platforms or their owners or operators, unless disclosed on the Service.

Children's data

The Service is not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may request that we delete that personal information by contacting us at the details provided below.
As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Information Security and Retention

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you transmit to us may not be secure during transmission. We encourage you not to transmit any confidential or sensitive information to us over insecure channels.
The length of time that we retain your personal information depends on a variety of factors, including whether the information is needed to maintain your account, provide you with services, comply with our legal obligations, resolve disputes, and enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information, however, these rights are not absolute and may only apply in certain circumstances, and in some cases we may deny your request where permitted by law.

Right to access/right to know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to erasure : You may have the right to request that we erase the personal information we hold about you.
Right to rectification : You may have the right to request that we correct any inaccurate personal information we hold about you.
Right to portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to an external service.
Right to Opt Out of Sales, Sharing and Targeted Advertising : You may have the right to direct us not to "sell" or "share" your personal information or to opt out of processing your personal information for purposes that may be considered "targeted advertising" as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Controls opt-out preference signal enabled, this will automatically be treated as a request to opt out of the "sale" or "sharing" of information about the device and browser you use to access our Site, depending on your location.
Restriction of Processing : You may have the right to request that we stop or restrict the processing of your personal information.
Withdrawing Consent : Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal : If we refuse to process your request, you may have the right to appeal our decision. You can do so by replying directly to our refusal.
Managing your communication preferences : We may send you promotional emails. You may unsubscribe from receiving these emails at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You can exercise these rights as indicated on our site or by contacting us using the details set out below.
We will not discriminate against you for exercising these rights. Before we can provide you with a substantive response to your request, we may need to collect information, such as your email address and account information, to verify your identity. Consistent with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide documentation verifying that you have authorized them to act on your behalf, and we may also need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with how we have responded to your complaint, depending on where you live, you may have the right to challenge our decision by contacting us using the details below, or by lodge a complaint with your local data protection authority. For the EEA, a list of competent data protection supervisory authorities is available here .

Overseas users

Please be aware that we may transfer, store and process your personal information outside your country of residence, including by our staff, external service providers and partners in those countries.
When we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or an equivalent contract issued by the relevant competent authority in the UK, unless the data is transferred to a country deemed to provide an adequate level of protection.

Contact address

If you have any questions about our privacy practices, this Privacy Policy, or would like to exercise any rights available to you, please contact us by phone or email at info@couturela.net or write to us at 5-25-16 Ueno, Taito-ku, JP-13, 110-0005, JP.
For the purposes of applicable data protection laws, unless expressly stated otherwise, we are the data controller of your personal information.

Terms of Service

Regarding use
The Couture Terms of Use (hereinafter referred to as "these Terms") apply to the products and services (hereinafter referred to as "these Services") provided by the online store " Couture " (hereinafter referred to as "our store") operated by Yoda Co., Ltd. (hereinafter referred to as "our company"), and apply between our company and individual and corporate customers.
By using our store, you are deemed to have agreed to all the conditions set forth in these terms, so please be sure to read them before using our store.
In addition, these terms may be revised at our discretion. When revisions are made, we will update the information on our store's page or notify you in a manner separately specified by our company. If you use our store after revisions have been made, you will be deemed to have agreed to the revised terms.

Precautions for Use
(Product price)
Prices of products sold in our store vary depending on the product. Please check the page for each product.

(Product orders)
After selecting a product on each product page, you will be asked to enter the necessary information for ordering and delivery of the product, such as the delivery address and payment method. Membership registration is not required. We reserve stock when your order is completed, not when you add the product to your cart. Once your order is complete, we will send you a confirmation email of the details you have entered and your order details, so please make sure you are able to receive emails from our store.
Please note that any confirmation work required after that will mainly be done by email, but we may also contact you by phone.

(Shipping of Products)
Delivery is possible not only within Japan, but also overseas. Delivery methods and delivery times vary by product. Also, some delivery methods may not be available for some products. Please note that we ship each order separately.

(Product returns and exchanges)
We strive to ensure that product descriptions are accurate, but due to the nature of mail order sales, the product you receive may differ from what you imagined. In such cases or for other reasons due to customer convenience, we cannot accept returns. If the
delivered product is defective or has a hidden defect, we will exchange it, so please contact us within 7 days of receiving the product. In this case, we will cover the shipping costs. However, if a replacement product cannot be prepared, we will refund the money. Please note that we cannot accept exchanges due to customer convenience or exchanges for different products. We are not responsible for
providing any remedies other than those specified above for shortages, defects, or defects in products.

(Payment method)
You can pay by credit card. However, some payment methods may not be available depending on the product. Also, some payment methods may not be available depending on the delivery method.
Depending on the payment method, additional fees may be charged, all of which must be borne by the customer.
If you change the payment method for your convenience, or if we need to adjust the difference between the order amount and the payment amount, all fees incurred will be borne by the customer.
If you refuse to accept cash on delivery, we may impose restrictions on your use of our store or take legal action.

(Cancellation of product)
Orders that have been prepared for shipment cannot be canceled. In this case, we will treat it as a return due to customer convenience. Please note that we will cancel your order if we are unable to deliver the product due to the customer's prolonged absence or an unknown delivery address. We do our
utmost to manage the condition of the products we sell, but we may cancel your order for reasons of our own volition if we find a defect during a pre-shipment check and are unable to provide a replacement product.

(Changes to your order)
If you wish to change any of your order details, such as your payment method or delivery method, please contact us. However, we cannot accept changes to orders that have already been prepared for shipment. We are not responsible for any problems that arise from failing to make changes.

(Handling of customer information)
All customer information (personal information and order information) that we receive will be managed strictly in accordance with our separately established privacy policy.

(Prohibited Acts)
If you commit any of the following acts when using our store, we may suspend transactions with you, cancel contracts, and even refuse to do business with you in the future.
1. Entering false information or entering information while impersonating another person
2. Applying for products etc. without the intention of purchasing them, or applying for fraudulent purposes
3. Delaying the performance of payment obligations such as fees
4. Refusing to accept products or other acts that interfere with delivery
5. Acts that interfere with our business operations or cause damage
6. Acts that infringe on the rights (including copyrights) of our company, other customers, or third parties
7. Acts that are contrary to public order and morals, or acts that violate other laws and regulations
8. Any other acts that our company deems inappropriate

(Service interruption)
We may temporarily suspend our operations and the provision of this Service due to malfunctions, outages, power outages, natural disasters, maintenance work, or other reasons of computers, network equipment, lines, etc.

Governing Law
The interpretation and application of these Terms of Use shall be governed by the laws of Japan, regardless of the rules governing the application of applicable laws.

Disclaimer
If a customer suffers any damage (whether indirect or direct) from using our store or from the products and services provided by our store, we shall not be liable for any compensation. In addition, products may only be returned within 7 days of the date of arrival of the product. Regarding product defect liability, if our company exchanges the product for a good product, we shall not be liable for compensation.

others
1. In the event that a lawsuit becomes necessary regarding the use of this service, the Tokyo District Court shall be the court of first instance with exclusive jurisdiction.
2. If the obligation to pay damages arises due to the user's non-payment of the purchase price or other violation of these terms, and the Company employs an attorney to collect the claim, the user shall also be responsible for the attorney's fees.

Refund Policy:

Defective Products:

Please contact us as soon as possible after receiving the product. Please note that we cannot accept returns unless the product is defective.

Return deadline:

We accept returns within 7 days of product arrival.

Return Shipping Fee:

If you wish to return the product for any reason, you will be responsible for the shipping costs. If the product is defective, we will cover the shipping costs.

Do not sell or share your personal information

As described in our Privacy Policy, we collect personal information from your interaction with us and our Website, through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners, to show you advertisements on other websites that are more relevant to your interests and for other reasons described in our Privacy Policy.

Sharing personal information to serve targeted ads based on your interactions with different websites may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the opt-out signal enabled in the Global Privacy Controls, depending on your location, we will treat this as a request to opt out of activities that may be considered a "sale" or "sharing" of your personal information, or other uses that may be considered advertising targeted to the device and browser you used to access our website.

If you click "Opt Out", your browser on this device will be opted out of sharing your personal data. If you select the checkbox and enter your email address, the associated customer account will also be opted out.

Description based on the Specified Commercial Transactions Act

Privacy Policy

Contact Information This includes your name, address, phone number, and email.

Order Information This includes your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account Information This includes your username, password, security questions, and other information used for account security purposes.

Customer support information also includes information you choose to include in your communications with us, for example when you send us a message through the Services.

Companies that support our Site and Services, such as Shopify.

Our payment processing service collects payment information (such as bank account, credit or debit card information, and billing address) to fulfill our contract with you, fulfil your order, and provide the products or services you request.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also section below: External Service Websites and Links. Purpose of Use of Personal Information

Merchants or other third-party services that perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

With business and marketing partners to provide services and serve ads to you. Our business and marketing partners use your information in accordance with their respective privacy notices.

When you instruct, request, or otherwise consent to us disclosing certain information to external services (such as, with your consent, when shipping products to you or when you use our social media widgets or login integrations).

With our affiliates or other companies within our group for the purposes of our legitimate interests.

We have disclosed the following categories of users' personal data and sensitive personal data in the past 12 months for purposes described in "How We Collect and Use Your Personal Data" and "How We Disclose Your Personal Data" : CategoriesRecipient Categories

Identifiers such as basic contact details and specific order and account information

Categories of personal information listed in the California Customer Records Act, such as basic contact details and certain order and account information

Commercial information, such as order information, shopping information, and customer support information

Internet or other similar network activity (e.g. usage data)

Geolocation data, such as location information determined by IP address or other technical means

Merchants and third-party services that perform services on our behalf (such as internet service providers, payment processing services, fulfillment partners, customer support partners, and data analytics providers)

Business and Marketing Partners

Affiliates

Right to access/right to know : You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.

Right to erasure : You may have the right to request that we erase the personal information we hold about you.

Right to rectification : You may have the right to request that we correct any inaccurate personal information we hold about you.

Right to portability : Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to an external service.

Restriction of Processing : You may have the right to request that we stop or restrict the processing of your personal information.

Withdrawing Consent : Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal : If we refuse to process your request, you may have the right to appeal our decision. You can do so by replying directly to our refusal.

Managing your communication preferences : We may send you promotional emails. You may unsubscribe from receiving these emails at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

Terms of Service

Refund Policy:

Do not sell or share your personal information

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also section below: External Service Websites and Links.

Purpose of Use of Personal Information

We have disclosed the following categories of users' personal data and sensitive personal data in the past 12 months for purposes described in "How We Collect and Use Your Personal Data" and "How We Disclose Your Personal Data" :
CategoriesRecipient Categories